Terms of Service
CardCadence is an independent sole proprietorship (“CardCadence,” “we,” “us”) based in California. Legal notices may be sent to [email protected].
1. Acceptance of these terms
By creating an account or using CardCadence, you agree to these Terms of Service. If you don’t agree, don’t use the service. If you use CardCadence on behalf of a business, you represent that you’re authorized to bind that business, and “you” means both you and that business.
2. What the service does
CardCadence is a self-service platform for designing, mailing, and tracking marketing postcards. You design a postcard and provide or select recipient addresses; we print the cards, apply postage, and hand them to postal and print partners for delivery. Cards can carry a QR code that resolves to a link unique to each recipient, which is how scan tracking works. CardCadence is a postcard-only service.
3. Your account
Provide accurate information when you register and keep your login credentials secure. You’re responsible for everything that happens under your account. You must be at least 18 and use the service only for lawful business purposes.
4. Pricing, wallet, and billing
CardCadence is pay-per-postcard. There is no subscription, no tier, and no recurring fee. You add funds to a prepaid wallet, and each card you mail draws down that balance at the published rate for its size — $0.75 for a 4×6, $0.80 for a 6×9, $1.13 for a 6×11. Those prices include printing, postage, and mailing. Published prices may change with notice; the price in effect when a mailing is submitted is the price that applies to it. Prices are exclusive of any taxes, which are your responsibility where they apply.
5. Wallet balance, cancellation, and refunds
Wallet funds are applied to printing and postage as you mail. An unused balance stays available for future mailings and does not expire. Because every card is printed and mailed on demand, charges for cards that have entered production or been mailed are non-refundable.
There is one exception. Cancelling a card within roughly four hours of submission — before it reaches the press — automatically returns its charge to your wallet. Outside that window, a funded wallet balance is otherwise non-refundable. Nothing here limits any refund right you have under California law.
6. Your content, and what you promise about it
You own what you upload: your logo, copy, offers, images, and recipient lists. You grant us the limited licence we need to print and mail your cards and to operate the service — nothing more. You represent that you hold the rights to everything you upload and that you are legally permitted to mail the addresses you provide.
7. Proofs are yours to approve
We generate a print proof before any card mails, and you approve it. Once you approve a proof and a mailing enters production, we are not responsible for errors that were present in what you approved — typos, a wrong offer, an incorrect address you supplied. Please read the proof.
8. Mailing and delivery
Approved cards are handed to postal and print partners for fulfillment. Delivery timing depends on the postal service and is not guaranteed. We are not liable for postal delays, non-delivery, or damage that happens in the mail stream. Where a card is returned as undeliverable, we surface it so you can correct the address.
9. Acceptable use and legal compliance
Don’t use CardCadence to send unlawful, deceptive, harassing, or otherwise prohibited content, and don’t mail people you are not legally permitted to contact. You are solely responsible for complying with the advertising, consumer-protection, and privacy laws that apply to the mail you send, including obtaining any consent those laws require and honoring opt-out requests you receive.
10. Recipient data and privacy
You are responsible for the lawfulness of the recipient data you upload and for your own obligations to the people on your list. How we handle personal data is described in our Privacy Policy. If you are a California resident, that policy also describes your rights under the California Consumer Privacy Act as amended by the CPRA.
11. Third-party services
CardCadence relies on third parties to operate — a print-and-mail fulfillment provider, a payment processor, and infrastructure vendors. Their handling of a mailing or a payment is subject to their own terms, and an outage or failure on their side may affect the service. We remain responsible to you under these terms, but we do not control those providers.
12. Intellectual property
The CardCadence platform, its templates, and its branding belong to us. These terms don’t transfer any ownership of the platform to you, and you retain ownership of your own content. If you believe material on the service infringes your copyright, write to [email protected] with enough detail to identify the work and we will address it.
13. Disclaimers
CardCadence is provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don’t guarantee any particular marketing result, response rate, or business outcome. Some jurisdictions don’t allow certain warranty exclusions, so parts of this section may not apply to you.
14. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim is limited to the amount you paid for the specific mailing that gave rise to it, and we are not liable for indirect, incidental, special, or consequential damages, or for lost profits or lost business.
These limits do not apply to liability that cannot be limited by law — including gross negligence, willful misconduct, or fraud — and nothing in these terms limits your rights under California Civil Code section 1668.
15. Indemnification
You agree to indemnify and hold us harmless from claims, damages, and reasonable legal costs arising out of the content you mail, the recipient data you supply, your breach of these terms, or your violation of any law in connection with your use of the service. We will notify you of any such claim and you may control its defense, provided any settlement that imposes an obligation on us needs our written agreement.
16. Termination
You can stop using CardCadence whenever you like. There is no subscription to cancel — you simply stop funding your wallet. We may suspend or close an account that breaks these terms. If we close your account for reasons other than a breach, we will return any unused wallet balance — to the original payment method where that is still possible, and otherwise by another reasonable method we agree with you.
17. Disputes, arbitration, and your right to opt out
Most problems are best solved by writing to [email protected] first, and we ask that you try that before starting a formal proceeding.
If a dispute isn’t resolved within 30 days of written notice, it will be settled by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, held in California or by videoconference, or in any other place we both agree. The Federal Arbitration Act governs this section.
You may bring an individual claim in small claims court instead, if it qualifies, and doing so is not a breach of this section. Claims are brought individually — not as a class, collective, or representative action. This section does not waive any non-waivable right, including a representative action under the California Private Attorneys General Act.
You can opt out of arbitration. Email [email protected] with the subject “Arbitration Opt-Out” within 30 days of first accepting these terms, and this section will not apply to you. Opting out costs you nothing and does not affect the rest of these terms.
18. Governing law
These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. For any matter not subject to arbitration under section 17, the state and federal courts located in California have exclusive jurisdiction, and we each consent to venue there.
19. Changes to these terms
We may update these terms. Material changes will be posted here with a new date, and where the change materially reduces your rights we will give you reasonable advance notice by email. Continuing to use CardCadence after a change means you accept the revised terms; if you don’t, stop using the service and write to us — we’ll return any unused wallet balance on the same basis as section 16.
20. General
If any provision of these terms is unenforceable, the rest stays in force and the unenforceable part is narrowed to the minimum extent needed. Our not enforcing a provision isn’t a waiver of it. You may not assign these terms without our consent; we may assign them in connection with a sale or transfer of the business. Neither of us is liable for a failure caused by events outside our reasonable control. These terms, together with the Privacy Policy, are the entire agreement between us about the service.
21. Contact
Questions about these terms? Email [email protected].